The hijacking of Flight ET 702: The challenges of managing a major security threat, media attention and continuing daily airport operations

Thomas Romig
Additional contact information
Thomas Romig: Vice President Safety and Operations, Airports Council International, Canada

Journal of Airport Management, 2015, vol. 9, issue 4, 310-316

Abstract: Many organisations tend to see crisis and emergency management as a nuisance or a regulatory obligation. On a day when a major incident occurs, however, they are happy to have the structure and processes in place to allow them to manage the situation safely. A well-structured emergency response plan (ERP) will allow an organisation to face any major disruption in normal operational processes and provide for an organised approach to the return to normal operations. The coordination and communication processes set up within the ERP should be designed to streamline the decision-making processes throughout the disruption. In this digital world, any major disruption will very quickly attract media attention. A well-structured ERP will provide a crisis communication plan that will allow the organisation to proactively manage relationships with media outlets throughout the crisis situation and should ensure that a clear and coherent message is broadcast. Communications across multiple media types, and in particular social media, have further complexified the communications process in case of an event, rendering a crisis communications plan even more necessary. This paper explores the need for an ERP — including a communications plan — within an airport organisation, through the example of the hijacking of flight ET 702 at Geneva Airport.

Keywords: emergency management; emergency response plan; airport operations; business continuity (search for similar items in EconPapers)
JEL-codes: M1 M10 R4 R40 (search for similar items in EconPapers)
Date: 2015
References: Add references at CitEc
Citations:

Downloads: (external link)
https://hstalks.com/article/3404/download/ (application/pdf)
https://hstalks.com/article/3404/ (text/html)
Requires a paid subscription for full access.

Related works:
This item may be available elsewhere in EconPapers: Search for items with the same title.

Export reference: BibTeX RIS (EndNote, ProCite, RefMan) HTML/Text

Persistent link: https://EconPapers.repec.org/RePEc:aza:jam000:y:2015:v:9:i:4:p:310-316

Access Statistics for this article

More articles in Journal of Airport Management from Henry Stewart Publications
Bibliographic data for series maintained by Henry Stewart Talks ().