Understanding and predicting passenger behaviours through data analytics

Nikolaos Papagiannopoulos and Juan Francisco Garcia Lopez
Additional contact information
Nikolaos Papagiannopoulos: Senior Project Manager, IT&T Data Services, Information Technology & Telecommunications, Athens International Airport, Greece

Journal of Airport Management, 2018, vol. 13, issue 1, 39-56

Abstract: Passenger satisfaction is currently one of the most significant key performance indicators (KPIs) for the benchmarking of airports and airlines. It is also a source of valuable insights on the visibility of the process taking place and its effectiveness and efficiency. Therefore, it can be considered as a tool that can provide — depending on the data sources incorporated — not only understanding and awareness of the airport, passenger and airline processes, but also detailed analysis, trends, pattern recognition and actionable initiatives in areas such as retail revenue development and marketing initiatives based on personal preferences. The aim of this paper is to try to break down and provide a list of how Athens International Airport together with Indra, Spain, in the context of the biggest Horizon 2020 European Union (EU) funded data analytics research project for the transport sector, the Transforming Transport project, approaches airport data analytics and the methodology employed and provide a description of some of the use cases that will be considered. This paper can serve as a starting point for organisations in their quest for airport data analytics.

Keywords: data analytics; big data predictive analytics; airport data analytics; digitalisation; airport digital transformation (search for similar items in EconPapers)
JEL-codes: M1 M10 R4 R40 (search for similar items in EconPapers)
Date: 2018
References: Add references at CitEc
Citations: View citations in EconPapers (1)

Downloads: (external link)
https://hstalks.com/article/2492/download/ (application/pdf)
https://hstalks.com/article/2492/ (text/html)
Requires a paid subscription for full access.

Related works:
This item may be available elsewhere in EconPapers: Search for items with the same title.

Export reference: BibTeX RIS (EndNote, ProCite, RefMan) HTML/Text

Persistent link: https://EconPapers.repec.org/RePEc:aza:jam000:y:2018:v:13:i:1:p:39-56

Access Statistics for this article

More articles in Journal of Airport Management from Henry Stewart Publications
Bibliographic data for series maintained by Henry Stewart Talks ().