A differentiated model for inbound baggage handling systems at airports

Ahamed Ashik Koottappilakkal and David Lyon
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David Lyon: Lecturer in aviation, RMIT University, Programme Manager Master of Science (Aviation), School of Engineering, RMIT University, Building 57, Level 3, Room 33, Queensbury St., Carlton 3053, Victoria, Australia

Journal of Airport Management, 2018, vol. 13, issue 1, 86-99

Abstract: To improve airline service quality, this paper proposes a model to minimise the mishandling and mismatching of inbound baggage by providing a differentiated service through an optimal classification towards passenger segments. The feasibility of the proposed model is then analysed through mixed methods. By implementing a reverse-engineered model of auto-baggage-drop, passengers will be able to individually claim their bags via an automated baggage reclaim device. Finally, the option to provide this differentiated service to premium passengers will add value to specific segments of passengers, and it will be advantageous to stakeholders: airlines, airports, passengers and third party suppliers, in the foreseeable future.

Keywords: automatic baggage reclaims; differentiation; baggage handling system (search for similar items in EconPapers)
JEL-codes: M1 M10 R4 R40 (search for similar items in EconPapers)
Date: 2018
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