Best practices in Internet of Things implementations at small commercial service airports

Cathryn Stephens
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Cathryn Stephens: Assistant Airport Director, Eugene Airport, USA

Journal of Airport Management, 2020, vol. 14, issue 4, 351-359

Abstract: The internet of things (IoT) is transforming the passenger experience and operational efficiencies at commercial service airports. Strategies and tactics employed to implement IoT infrastructure have direct impacts on successful decision-making processes and risk mitigation, especially at small hub airports. This paper identifies best practices in IoT in the aviation industry over the past five years. Airport executives and information technology (IT) managers can benefit from this work to create business value within their organisation.

Keywords: internet of things; IoT; passenger experience; operational efficiencies; airport; small airport; small hub airport; regional airport; smart airport (search for similar items in EconPapers)
JEL-codes: M1 M10 R4 R40 (search for similar items in EconPapers)
Date: 2020
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