An airport approach to digital transformation

Aymeric Dussart
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Aymeric Dussart: Aéroports de Montréal, Canada

Journal of Airport Management, 2021, vol. 15, issue 3, 235-243

Abstract: The complexity of the airport business and its logistical environment is a well-known feature of our industry. This complexity often translates into significant technological needs within a highly available, stable and resilient information technology (IT) operational framework. The financial and human resources devoted to the IT function in airports, however, are not always comparable to those of equal complexity in other industries making it challenging to deploy digital transformation programmes. Consequently, it is necessary for airport IT functions to adopt a set of strategies that allow them to navigate the thin line of a large number of critical systems to be operated while respecting the limited resources offered by the relatively small size of the organisations that exploit these tools. This paper discusses such strategies that have been put in place at Montreal-Trudeau International Airport (YUL) in order to have winning conditions for a successful digital transformation.

Keywords: airport digital transformation; airport IT; IT automation; IT transformation (search for similar items in EconPapers)
JEL-codes: M1 M10 R4 R40 (search for similar items in EconPapers)
Date: 2021
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Persistent link: https://EconPapers.repec.org/RePEc:aza:jam000:y:2021:v:15:i:3:p:235-243

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