Building smart airports: Technology solutions to improve health, enhance experience and increase revenue

Piers Macnaughton
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Piers Macnaughton: VP, Health Strategy, View Inc., USA

Journal of Airport Management, 2022, vol. 16, issue 2, 125-133

Abstract: Modern airports are seeking new ways to differentiate and enhance the travel experience. They have hybridised to become both transportation hubs and shopping centres. Airports now view passengers as their primary customers and are becoming more aware of passenger needs throughout the travel experience. In the wake of the COVID-19 pandemic, airport health and safety is the travelling public’s highest priority. Airports need to invest in technology that addresses health and safety concerns elevates the passenger experience, and provides a substantial return on investment in the long run. Recent surveys show that the most effective technologies are not always the ones airports are employing: environmental sensing, innovative display technology and smart glass that increases access to daylight and views of the outdoors are three such solutions. As these types of solutions become more prevalent, passengers will come to expect an increased level of comfort and convenience out of their travel experience. This paper will focus on two key technologies — smart glass and environmental sensing — that can provide a solution.

Keywords: Passengers; retail; innovation; engineering; environmental management; customer service (search for similar items in EconPapers)
JEL-codes: M1 M10 R4 R40 (search for similar items in EconPapers)
Date: 2022
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