From vision to reality: Dallas Fort Worth Airport's Integrated Operations Center

Steve Roque, Lance Bodine and Irene Clark
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Steve Roque: Assistant Vice President, Integrated Operations Center, Dallas Fort Worth International Airport, USA
Lance Bodine: Vice President, Integrated Operations Center, Dallas Fort Worth International Airport, USA

Journal of Airport Management, 2022, vol. 17, issue 1, 44-56

Abstract: In 2017, after several high-profile incidents at domestic airports, the Secretary of the Department of Homeland Security and Transportation Security Administration Administrator, emphasised the need for integrated facilities, staffed by teams from both internal and external stakeholders, to work collaboratively on day-to-day operations, incidents and events. Consideration for the complexity of the air travel landscape and the opportunities presented with technological advances, Dallas Fort Worth International Airport (DFW) executive leadership developed a strategic initiative to create such a capability. In April of 2021, DFW's Integrated Operations Center (IOC) opened its doors. What it took to get from concept to reality is the focus of this paper. Lessons were learned along the way related to several factors, such as managing an operational and cultural change, balancing the human element with the technological and pivoting from an operational model based on reacting to events and situations to a model that is more predictive in nature.

Keywords: safe and secure; airports; integrated; DFW Airport (search for similar items in EconPapers)
JEL-codes: M1 M10 R4 R40 (search for similar items in EconPapers)
Date: 2022
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