How Hewlett-Packard used lessons from its response to SARS to develop a pandemic flu preparedness programme

John Hollands, Rita Lauriola and Mehboob Jaffer

Journal of Business Continuity & Emergency Planning, 2007, vol. 2, issue 1, 42-47

Abstract: Several high-profile crises and emergency situations in recent years have required Hewlett- Packard (HP) to put its emergency preparedness response and recovery (EP&R) programme into practice. This paper will outline HP’s experience of dealing with the SARS crisis that hit Toronto in 2003 and will serve as a framework for organisations that are now developing their plans for dealing with a potential influenza pandemic. The paper will also touch on the factors that drove HP to develop its EP&R programme using a management system approach.

Keywords: SARS; pandemic; Hewlett- Packard; emergency preparedness and response; planning proxy; management system framework (search for similar items in EconPapers)
JEL-codes: M1 M10 M12 (search for similar items in EconPapers)
Date: 2007
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Persistent link: https://EconPapers.repec.org/RePEc:aza:jbcep0:y:2007:v:2:i:1:p:42-47

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