A roadmap to measure and achieve enterprise operational resiliency

Karen Dye and Margaret Langsett

Journal of Business Continuity & Emergency Planning, 2008, vol. 3, issue 1, 38-46

Abstract: This paper presents a case study of how a multinational company researched and implemented a model for business continuity maturity measurement. While most best practices, standards and guidelines discuss what needs to be done, this tool takes it to the next step, measuring how well the project application is progressing. The techniques described can be applied to almost any benchmarking tool that is currently available. The case study describes customisation opportunities for usage elsewhere within the organisation and the process of developing a roadmap to enable a focused crisis management and business continuity improvement programme. A gap analysis is key to the development of the roadmap to ensure focus on the right activities.

Keywords: benchmarking; operational resiliency; business continuity; BCP programme measurement (search for similar items in EconPapers)
JEL-codes: M1 M10 M12 (search for similar items in EconPapers)
Date: 2008
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Persistent link: https://EconPapers.repec.org/RePEc:aza:jbcep0:y:2008:v:3:i:1:p:38-46

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