How effective incident management retains market share

Courtenay Enright

Journal of Business Continuity & Emergency Planning, 2012, vol. 6, issue 1, 13-24

Abstract: This paper discusses the need for business continuity practitioners to make incident management a focal element of their programme. Particularly during the first few minutes and hours of a business disruption, an established incident management methodology is not only key to achieving a successful, coordinated recovery, but it can play an even more important role in maintaining customer confidence following a disruption or crisis.

Keywords: incident management; crisis; BCM response; ICS (Incident Command System) (search for similar items in EconPapers)
JEL-codes: M1 M10 M12 (search for similar items in EconPapers)
Date: 2012
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Persistent link: https://EconPapers.repec.org/RePEc:aza:jbcep0:y:2012:v:6:i:1:p:13-24

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