Lessons learned in crisis management

Chris Olson

Journal of Business Continuity & Emergency Planning, 2014, vol. 7, issue 3, 245-252

Abstract: This paper will explore lessons learned following a series of natural and man-made disasters affecting the Massachusetts Mutual Life Insurance Company and/or its subsidiaries. The company employs a team of certified continuity professionals who are charged with overseeing resilience on behalf of the enterprise and leading recovery activities wherever and whenever necessary.

Keywords: snow; tornado; hurricane; communication; shelter; incident command (search for similar items in EconPapers)
JEL-codes: M1 M10 M12 (search for similar items in EconPapers)
Date: 2014
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Persistent link: https://EconPapers.repec.org/RePEc:aza:jbcep0:y:2014:v:7:i:3:p:245-252

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