Improving disaster outcomes with better decision making

Ronda Oberlin

Journal of Business Continuity & Emergency Planning, 2018, vol. 11, issue 3, 279-286

Abstract: Decisions made in an emergency can improve or exacerbate the outcome of the event. Making complex decisions in high-stress circumstances is not easily done without prior training. Understanding how people process information under stress, and how decisions are affected by bias, can lead to better decision making. This paper examines how risk communication lessons from sense-making research and cockpit resource management can be applied to business and industry to improve emergency and disaster outcomes.

Keywords: sense-making; risk communication; crew resource management; normalcy bias; emergency training; business continuity; disaster decision making (search for similar items in EconPapers)
JEL-codes: M1 M10 M12 (search for similar items in EconPapers)
Date: 2018
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Persistent link: https://EconPapers.repec.org/RePEc:aza:jbcep0:y:2018:v:11:i:3:p:279-286

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