The benefits of lessons learned: The COVID-19 experience in the Canadian province of Alberta

Eric A. Bone and Jeffrey Tochkin
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Eric A. Bone: Director of Zone Operations, Emergency/Disaster Management, Alberta Health Services, Canada
Jeffrey Tochkin: Emergency Management Officer, Alberta Health Services, Canada

Journal of Business Continuity & Emergency Planning, 2020, vol. 15, issue 2, 140-150

Abstract: The mantra from emergency management professionals is that lessons learned when enacted are beneficial; when they are not, it is a lesson observed. The COVID-19 pandemic has required healthcare organisations to be agile and responsive. This paper describes how Alberta Health Services leveraged the lessons learned from previous incidents in order to provide a flexible response to a rapidly evolving situation.

Keywords: healthcare resiliency; lessons learned; pandemic response (search for similar items in EconPapers)
JEL-codes: M1 M10 M12 (search for similar items in EconPapers)
Date: 2020
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