Evolving corporate crisis response coordination for maximum resilience

Ashley Goosman
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Ashley Goosman: Enterprise Security & Business Continuity, USA

Journal of Business Continuity & Emergency Planning, 2022, vol. 15, issue 3, 237-244

Abstract: Crisis management in large organisations should evolve response structures to prepare better for real-time, enterprise-wide events, and boost overall resilience. This paper proposes that organisations shift from an incident command structure to a more agile approach that reflects changes in business operations. This paper describes the evolution in Liberty Mutual Insurance’s US operations practice from a more traditional emergency response team structure to an agile one that seeks to unify crisis teams globally and cross-functionally. The paper concludes that the adoption of a collaborative methodology across disciplines fundamentally increases organisational resilience.

Keywords: business continuity; business continuity management; crisis management; organisational resilience; operational resilience; resilience; crisis response; crisis team (search for similar items in EconPapers)
JEL-codes: M1 M10 M12 (search for similar items in EconPapers)
Date: 2022
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Citations: View citations in EconPapers (1)

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Persistent link: https://EconPapers.repec.org/RePEc:aza:jbcep0:y:2022:v:15:i:3:p:237-244

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