Resilience risk controls and the Netflix Unified Resilience Framework

Scott Baldwin, Gayle Anders and T.J. Mead
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Scott Baldwin: Director of Enterprise Resiliency, Symantec, USA
Gayle Anders: Global Business Continuity Program Manager, Netflix, USA
T.J. Mead: Global Business Continuity Program Manager, Netflix, USA

Journal of Business Continuity & Emergency Planning, 2022, vol. 16, issue 1, 7-16

Abstract: This paper argues that programmes built around existing enterprise resilience/business continuity management (ER/BCM) metrics provide a low return on investment, which ultimately can damage the perceived value of the industry. It goes on to introduce a new approach to creating and measuring ER/BCM programmes that provides a much greater level of return for a smaller investment. Finally, it describes how this new approach can be used to satisfy traditional programme requirements, and provides a shared framework for emerging uses, such as cyber resilience.

Keywords: business continuity; technology resiliency; disaster recovery; information security; enterprise resilience; criticality; capability (search for similar items in EconPapers)
JEL-codes: M1 M10 M12 (search for similar items in EconPapers)
Date: 2022
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