The King County Regional Trusted Partner Network: A case study of programme development, implementation and lessons learned from the first two years

Sheri Badger and Susanna Trimarco
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Sheri Badger: King County Office of Emergency Management, USA
Susanna Trimarco: Public Outreach Specialist, King County Office of Emergency Management, USA

Journal of Business Continuity & Emergency Planning, 2023, vol. 16, issue 3, 198-209

Abstract: In 2017, Washington State passed a law requiring life-safety alerts and warnings to be delivered to its residents in languages they understand. In response, King County Emergency Management and its partners developed an inclusive emergency communications plan to address this challenge. A key goal of this plan was the development of a trusted partner network (TPN), run by volunteers from the county’s various language and ethnic groups, to relay timely life-safety alerts to their communities, in order to save additional lives and property. This paper outlines the development of the TPN from concept to activation, and shares the lessons learned along the way. It also describes the limitations of the programme and the various factors that jurisdictions should consider before replicating such a programme.

Keywords: LEP; alerts; emergency; language access; messaging; communications; ethnic (search for similar items in EconPapers)
JEL-codes: M1 M10 M12 (search for similar items in EconPapers)
Date: 2023
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