Adapting preparedness outreach to a virtual world

Ilyssa Plumer, Samantha Robinson and Tanya Toribio
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Ilyssa Plumer: Community Preparedness Officer, FEMA Region 10, USA
Samantha Robinson: Community Preparedness Specialist, FEMA Region 10, USA
Tanya Toribio: Regional Preparedness Liaison, FEMA Region 10 (CTR), USA

Journal of Business Continuity & Emergency Planning, 2023, vol. 16, issue 4, 320-334

Abstract: Over the last two years, agencies have experimented with new systems and tactics to reach as many people as possible with critical preparedness information. This paper describes how COVID-19 forced FEMA Region 10 to adapt its public education and outreach strategy to a fully online space in order to keep the public informed about potential disasters. The paper discusses how the Individual and Community Preparedness team at FEMA Region 10 reaches thousands of people around the world by hosting regular webinars, live events, workshops and training sessions, and publishing a monthly newsletter. The paper also argues that if preparedness and response organisations are to evolve their outreach strategies and messaging plans and extend the reach of their messages, they must continue to adapt and to meet their target audience where they are.

Keywords: outreach; virtual; preparedness; education; engagement (search for similar items in EconPapers)
JEL-codes: M1 M10 M12 (search for similar items in EconPapers)
Date: 2023
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Persistent link: https://EconPapers.repec.org/RePEc:aza:jbcep0:y:2023:v:16:i:4:p:320-334

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