Strategic dilemmas when managing cyber attacks

Holger Kaschner
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Holger Kaschner: DCSO Deutsche Cyber-Sicherheitsorganisation GmbH, Germany

Journal of Business Continuity & Emergency Planning, 2024, vol. 17, issue 4, 323-335

Abstract: Cyber attacks have a significant business impact, with the potential to escalate into crises if poorly managed. A recurring pattern is strategic dilemmas that cannot be resolved satisfactorily. Some dilemmas are more pronounced, others less so, and therefore often catch decision-makers unprepared, leaving only bad options for decision-making. Something that all dilemmas have in common is that the associated decisions can have a lasting impact on relationships with stakeholders. This paper introduces four recurring dilemmas; shows the typical considerations; lists options for mitigating these dilemmas; and describes the basic requirements for implementing mitigations. The dilemmas and options, in turn, are rooted in the organisation-specific design of: cyber security incident management and response; IT service continuity and disaster recovery management; business continuity management; and crisis management and communication.

Keywords: crisis management; crisis communication; strategy; cyber security; cyber attack; resilience (search for similar items in EconPapers)
JEL-codes: M1 M10 M12 (search for similar items in EconPapers)
Date: 2024
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Persistent link: https://EconPapers.repec.org/RePEc:aza:jbcep0:y:2024:v:17:i:4:p:323-335

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