Stress on the line: The role of organisational communication in responder well-being

Ronda Nowak
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Ronda Nowak: Michael Baker International, USA

Journal of Business Continuity & Emergency Planning, 2025, vol. 18, issue 4, 395-405

Abstract: Emergency management is an inherently stressful field. Repeated exposure to the stress of emergency incidents increases the vulnerability of responders to post-traumatic stress disorder (PTSD) symptoms. Research has suggested, however, that internal organisational communication can also play a significant role in that vulnerability. This paper examines these findings through a case study of internal communication in a fire department and its effect on the stress levels of its members. This article is also included in The Business & Management Collection which can be accessed at https://hstalks.com/business/.

Keywords: organisational communication; workplace stress; emergency response (search for similar items in EconPapers)
JEL-codes: M1 M10 M12 (search for similar items in EconPapers)
Date: 2025
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Persistent link: https://EconPapers.repec.org/RePEc:aza:jbcep0:y:2025:v:18:i:4:p:395-405

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