Improving fraud detection and the customer experience through analytics

T J Horan

Journal of Digital Banking, 2016, vol. 1, issue 3, 249-257

Abstract: We are in the midst of a digital payments revolution. The rapidity of the upheaval provides both an interesting case study in disruption and an overwhelming necessity to battle fraud across a multitude of channels. While some of these fraud-fighting tactics will take place unseen, in the systems businesses use to protect payments processing, others will require action by businesses that place a high priority on customer satisfaction and protection.

Keywords: fraud; cybersecurity; data breach; credit cards; digital payments; mobile payments; alternative channels (search for similar items in EconPapers)
JEL-codes: E5 G2 (search for similar items in EconPapers)
Date: 2016
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Persistent link: https://EconPapers.repec.org/RePEc:aza:jdb000:y:2016:v:1:i:3:p:249-257

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