How financial services leaders are using enterprise intelligence to optimise efficiency ratios

Bill Waid
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Bill Waid: FICO, USA

Journal of Digital Banking, 2023, vol. 7, issue 4, 317-328

Abstract: Digital transformation needs to focus not just on automation but on smarter, faster, more profitable decisions throughout the customer life cycle. This involves creating a unified decision management infrastructure that enables people throughout the bank to access and use enterprise intelligence. This paper shares nine ways to measure success in digital transformation and how seven leading banks realised improvements along these measures by taking a platform approach to decision management.

Keywords: platform; analytics; digital transformation; cloud; technology (search for similar items in EconPapers)
JEL-codes: E5 G2 (search for similar items in EconPapers)
Date: 2023
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Persistent link: https://EconPapers.repec.org/RePEc:aza:jdb000:y:2023:v:7:i:4:p:317-328

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