The evolution of digital banking

Peter-Jan Van De Venn
Additional contact information
Peter-Jan Van De Venn: Mobiquity, The Netherlands

Journal of Digital Banking, 2023, vol. 7, issue 4, 365-377

Abstract: Since the 1980s the banking industry has been through a process of digitalisation across the retail, small and medium-sized enterprise (SME), corporate and wealth management lines of business. Over the past decade, the process of digital transformation has accelerated as banks have responded to new competition from digital-first challenger banks and disruptive start-ups that offer a personalised customer experience. This paper provides an overview of some of the important periods of digital transformation within the banking sector, focusing on changes to banking channels, business lines, technologies, personalisation capabilities and product lines. In addition to charting some of the progress made to date, this paper also looks ahead at what may come next in the story of digital banking, including the introduction onboarding of new digital channels such as wearables, the transformation of core banking and the move by banks into adjacent sectors that leverage digital technologies.

Keywords: banking; digital; digitalisation; personalisation; transformation (search for similar items in EconPapers)
JEL-codes: E5 G2 (search for similar items in EconPapers)
Date: 2023
References: Add references at CitEc
Citations:

Downloads: (external link)
https://hstalks.com/article/7625/download/ (application/pdf)
https://hstalks.com/article/7625/ (text/html)
Requires a paid subscription for full access.

Related works:
This item may be available elsewhere in EconPapers: Search for items with the same title.

Export reference: BibTeX RIS (EndNote, ProCite, RefMan) HTML/Text

Persistent link: https://EconPapers.repec.org/RePEc:aza:jdb000:y:2023:v:7:i:4:p:365-377

Access Statistics for this article

More articles in Journal of Digital Banking from Henry Stewart Publications
Bibliographic data for series maintained by Henry Stewart Talks ().