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Social media: The e-mail slayer?

Thai Randolph and Daniel Eno

Journal of Digital & Social Media Marketing, 2015, vol. 3, issue 1, 5-10

Abstract: With social media activity at an all-time high and new social platforms emerging constantly, many marketers may be questioning the viability of e-mail as a marketing channel, the value of their proprietary database, and the level of investment they should be making in e-mail versus social channels. This comment puts the two channels in the ring to see which packs a more powerful punch. The winner takes the title and a purse from your marketing and technology budget.

Keywords: social media; e-mail; CRM; digital marketing; audience activation; e-commerce; social monetisation (search for similar items in EconPapers)
JEL-codes: M3 (search for similar items in EconPapers)
Date: 2015
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