#Delayed, disrupted, disappointed, dismayed, déjà vu: Connecting with delayed passengers in real time using social media and app-based research

Andy Barker and Keith Bailey

Journal of Digital & Social Media Marketing, 2015, vol. 3, issue 3, 245-248

Abstract: This paper describes the role of social media in complementing more traditional research approaches when capturing the emotional reaction of passengers to train delays.

Keywords: train; delay; social media; emotions; frustration; research (search for similar items in EconPapers)
JEL-codes: M3 (search for similar items in EconPapers)
Date: 2015
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Persistent link: https://EconPapers.repec.org/RePEc:aza:jdsmm0:y:2015:v:3:i:3:p:245-248

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