Paying at the pump — a Nordic perspective: An interview with Kai Lindström

Kai Lindström and Diederik Bruggink
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Diederik Bruggink: Head of Innovation and Payments at ESBG, Belgium

Journal of Payments Strategy & Systems, 2019, vol. 13, issue 2, 97-103

Abstract: In this interview, Kai Lindström, Head of Payments at Neste, discusses some of the issues currently facing the fuel payments market, with a particular focus on payments in the Nordic and Baltic regions. He describes how the penetration of card payment varies from one country to another, and how the challenge is to provide customers with various ways to pay, concentrating on new and upcoming methods while not forgetting those legacy methods that are still relevant. Kai also discusses issues unique to the fuel payments market, such as the headaches associated with contactless card payment and how the low profit margin for petrol and diesel means that fuel retailers cannot absorb the high merchant service charges commonly associated with the providers of alternative payment services.

Keywords: fuel payments; fuel cards fuel payments market; Nordic and Baltic regions; petrol and diesel; alternative payment services (search for similar items in EconPapers)
JEL-codes: E5 G2 (search for similar items in EconPapers)
Date: 2019
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Persistent link: https://EconPapers.repec.org/RePEc:aza:jpss00:y:2019:v:13:i:2:p:97-103

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