Shifts in payment strategy to support the ‘stay-at-home’ workforce during the current COVID-19 pandemic: Survey results

Mahendra Gupta, Richard J. Palmer and James Brandt
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Mahendra Gupta: Virgil Professor of Accounting and Management, Olin School of Business at Washington University in St. Louis, USA
Richard J. Palmer: Senior Lecturer of Accounting, Olin School of Business at Washington University in St. Louis, USA
James Brandt: Senior Research Analyst, RPMG Research Corporation, USA

Journal of Payments Strategy & Systems, 2020, vol. 14, issue 4, 411-425

Abstract: The COVID-19 pandemic has created many unprecedented challenges to organisations. Before the pandemic, modern business practices, particularly related to administrative activities, had become highly centralised, often compartmentalised in ‘shared service’ centres. The new reality has forced organisations to make multiple changes to comply with governmental health guidelines. At the centre of these adjustments is the use of commercial card technology, a payment method well suited to emergency situations and a dispersed workforce with the flexibility to meet evolving user demands. This paper presents results from a recent survey of North American card programme administrators about how organisations have adapted and are continuing to adapt their commercial card programmes to the realities of the COVID-19 pandemic. Implications for the future of payment technology are considered.

Keywords: commercial cards; work-from-home; COVID-19; procurement; organisational change (search for similar items in EconPapers)
JEL-codes: E5 G2 (search for similar items in EconPapers)
Date: 2020
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