The strategic importance of payment data for merchants in the fuel retail industry

Peter Lambrechts
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Peter Lambrechts: Kuwait Petroleum Belgium NV, Belgium

Journal of Payments Strategy & Systems, 2025, vol. 19, issue 1, 27-41

Abstract: The fuel retail industry is undergoing a profound transformation driven by rapid technological advancements, evolving customer expectations, and the pressing need for sustainability. No longer confined to traditional fuel dispensing, modern fuel retail sites are evolving into multi-functional mobility hubs that offer a variety of services, energy types and transport solutions. In this dynamic landscape, data have emerged as the cornerstone of operational efficiency, customer satisfaction and sustainable growth. For payments professionals, leveraging data effectively is essential to optimise merchant payment systems, mitigate risks and support these evolving business models. This paper provides seasoned payments professionals with actionable insights and best practices for leveraging data within the fuel retail industry’s payment ecosystems.

Keywords: payments; data; merchants; fuel; retail; artificial intelligence (search for similar items in EconPapers)
JEL-codes: E5 G2 (search for similar items in EconPapers)
Date: 2025
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