Reverse logistics: Conceptualising strategies and procurement best practicesReverse logistics: Conceptualising strategies and procurement best practices

Jonathan R. Todd
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Jonathan R. Todd: Benesch, Friedlander, Coplan & Aronoff LLP, USA

Journal of Supply Chain Management, Logistics and Procurement, 2020, vol. 2, issue 4, 362-370

Abstract: Global e-commerce in the consumer retail sector could not exist without the development, and more importantly acceptance, of sophisticated logistics strategies. The traditional forward supply chain with its inbound and outbound logistics is understood as significant to competitiveness and enterprise value. Reverse logistics, on the other hand, is that largely invisible yet widely used functionality that is increasingly having a very real impact in this economic environment. In fact, reverse logistics is in many ways inseparable from the growth of global e-commerce in the consumer retail sector. The functional elements of reverse logistics are similar to those of its traditional forward logistics counterpart and yet many striking differences exist. The reverse supply chain has a character both in business operations and in consumer buying habits that is as complex and challenging as it is essential to market performance. The strategic development of reverse logistics systems and their procurement from third-party service providers are systematically examined in this paper.

Keywords: reverse logistics; e-commerce; customer satisfaction; procurement and contracting; value add services; supply chain strategy (search for similar items in EconPapers)
JEL-codes: L23 M11 (search for similar items in EconPapers)
Date: 2020
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Persistent link: https://EconPapers.repec.org/RePEc:aza:jscm00:y:2020:v:2:i:4:p:362-370

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