How COVID-19 has shaped the operational resilience of Knab Bank

Ebbe Negenman
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Ebbe Negenman: Knab Bank, The Netherlands

Journal of Securities Operations & Custody, 2021, vol. 13, issue 3, 202-207

Abstract: In this paper, I describe the learning skills of the risk team and the chief risk officer (CRO) when acting on the COVID-19 crises that emerged in the world in 2020. Being a digital bank made it easier for us to continue our operations in the lockdown situation, but still Knab had to solve many issues that did arise. Also, the lockdowns worked as an accelerator for improving the digitisation of our competitors. The base of our success is our company and risk culture. We strive to learn continuously and are open to taking intelligent risks. As a result, we create an ability to learn faster than others. This might after all be the only sustainable competitive advantage.

Keywords: risk culture; resilience; digital bank; operational risk (search for similar items in EconPapers)
JEL-codes: E5 G2 K22 (search for similar items in EconPapers)
Date: 2021
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