Building a resilient workforce for tomorrow by investing in the employees of today

Lori Messer
Additional contact information
Lori Messer: Managing Director and Global Head, Business and Client Services at RBC Capital Markets, Canada

Journal of Securities Operations & Custody, 2021, vol. 13, issue 4, 354-364

Abstract: Building a resilient workforce with the ability to navigate the increasing rate of change in the financial services operations sector requires investment in an organisation’s employees. This paper explains how leaders can proactively engage employees in the process of transitioning to a more digitised ecosystem while sustaining or improving employee adoption and retention. It highlights how an operating model, culture and diverse approach to talent development can enable an organisation to transition smoothly into a more streamlined service delivery model without losing the institutional knowledge that its employee base possesses.

Keywords: learning and development; resilience; workforce of the future; transformation; capabilities gap (search for similar items in EconPapers)
JEL-codes: E5 G2 K22 (search for similar items in EconPapers)
Date: 2021
References: Add references at CitEc
Citations:

Downloads: (external link)
https://hstalks.com/article/6605/download/ (application/pdf)
https://hstalks.com/article/6605/ (text/html)
Requires a paid subscription for full access.

Related works:
This item may be available elsewhere in EconPapers: Search for items with the same title.

Export reference: BibTeX RIS (EndNote, ProCite, RefMan) HTML/Text

Persistent link: https://EconPapers.repec.org/RePEc:aza:jsoc00:y:2021:v:13:i:4:p:354-364

Access Statistics for this article

More articles in Journal of Securities Operations & Custody from Henry Stewart Publications
Bibliographic data for series maintained by Henry Stewart Talks ().