Maintaining momentum of accelerated digital transformation created by the pandemic

Jeff Coleman
Additional contact information
Jeff Coleman: Partner, Head of Investment Operations, Mercer, USA

Journal of Securities Operations & Custody, 2022, vol. 14, issue 4, 314-318

Abstract: Like many financial services firms, Mercer, an investment management company, started planning and kicking off several digital transformation initiatives in the early winter of 2020. These projects ranged from the creation of a data management repository to the migration from a proprietary on-premises trading system to a third party hosted system. The latter will be the focus of the comments in this paper. The goal of these projects was to increase operational efficiencies and to transform data into information and make that information more accessible and useable. And then, everyone went home. In this paper, the challenges, learnings and unexpected benefits resulting from managing large-scale digital transformative projects during a pandemic will be discussed, and how that momentum can be maintained as teams return to the office, at least in some form. The intent of this paper is not to be a technical deep dive into the specifics of any projects, but rather a discussion of experiences. The goal is to provide the reader with additional considerations when undertaking a digital transformation project, real-life examples of unexpected considerations and how focusing on people, no matter what the initiative, should yield positive outcomes, even in unexpected ways.

Keywords: digital transformation; work from home; people; pandemic (search for similar items in EconPapers)
JEL-codes: E5 G2 K22 (search for similar items in EconPapers)
Date: 2022
References: Add references at CitEc
Citations:

Downloads: (external link)
https://hstalks.com/article/7295/download/ (application/pdf)
https://hstalks.com/article/7295/ (text/html)
Requires a paid subscription for full access.

Related works:
This item may be available elsewhere in EconPapers: Search for items with the same title.

Export reference: BibTeX RIS (EndNote, ProCite, RefMan) HTML/Text

Persistent link: https://EconPapers.repec.org/RePEc:aza:jsoc00:y:2022:v:14:i:4:p:314-318

Access Statistics for this article

More articles in Journal of Securities Operations & Custody from Henry Stewart Publications
Bibliographic data for series maintained by Henry Stewart Talks ().