Capital markets need a new operating model: Built on data, delivered by people

James Maxfield
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James Maxfield: Duco, UK

Journal of Securities Operations & Custody, 2025, vol. 17, issue 2, 142-156

Abstract: Capital markets companies are in the midst of a series of challenges that they cannot solve with revenue growth. This has increased the impetus for companies to look inwards and think about efficiencies and cost savings. The operating model that serves capital markets — and the legacy technology that powers it — is struggling to keep up, but change has historically been fraught with risk and the chance of failure looms large. This paper explores the need for a ‘next-generation’ operating model, the transformation pitfalls companies need to avoid when delivering one, the technology that enables it, and why people and data must be at the heart of any change.

Keywords: data; automation; operating model; transformation (search for similar items in EconPapers)
JEL-codes: E5 G2 K22 (search for similar items in EconPapers)
Date: 2025
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Persistent link: https://EconPapers.repec.org/RePEc:aza:jsoc00:y:2025:v:17:i:2:p:142-156

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