Improving organisational culture through quality improvement, values-based leadership and staff engagement: An NHS trust case study

Andrew Foster

Management in Healthcare: A Peer-Reviewed Journal, 2016, vol. 1, issue 1, 21-32

Abstract: Wrightington, Wigan and Leigh NHS Foundation Trust (WWL) is a provider of acute general hospital services and specialist elective orthopaedic services in the north of England. This paper aims to share the approach taken at WWL to improve organisational culture change through a focus on quality improvement and staff engagement. This paper explains how this focus has delivered measurable results, not just in quality and staff morale but also in performance, finance and benefits for both patients and staff. Improvements in many performance measures are very visible, particularly delivery of national targets and major reductions in a number of patient harms. Staff engagement figures from internal quarterly surveys and the national NHS Staff Survey report some of the highest levels of staff engagement in the UK. The Trust leadership recognises the excellent progress achieved but are not complacent as this is very much part of an ongoing journey.

Keywords: Wrightington; Wigan and Leigh NHS Foundation Trust; Quality Champions; staff engagement; quality improvement; organisational culture change; improved performance (search for similar items in EconPapers)
JEL-codes: I1 I10 (search for similar items in EconPapers)
Date: 2016
References: Add references at CitEc
Citations:

Downloads: (external link)
https://hstalks.com/article/1844/download/ (application/pdf)
https://hstalks.com/article/1844/ (text/html)
Requires a paid subscription for full access.

Related works:
This item may be available elsewhere in EconPapers: Search for items with the same title.

Export reference: BibTeX RIS (EndNote, ProCite, RefMan) HTML/Text

Persistent link: https://EconPapers.repec.org/RePEc:aza:mih000:y:2016:v:1:i:1:p:21-32

Access Statistics for this article

More articles in Management in Healthcare: A Peer-Reviewed Journal from Henry Stewart Publications
Bibliographic data for series maintained by Henry Stewart Talks ().