Leadership and developing a patient experience programme

Melissa Green

Management in Healthcare: A Peer-Reviewed Journal, 2018, vol. 3, issue 3, 224-228

Abstract: The healthcare industry is quickly transitioning to a value-based environment. Patient experience is a driver in the new healthcare world, focused on the start-to-end care a patient receives in the healthcare system. Leadership is an essential part of the success of an organisation’s healthcare programme. This paper gives details of several components of a successful patient experience programme, which all begin with the leadership defining purpose.

Keywords: patient experience; leadership; patient satisfaction; patient experience programme; physician leadership (search for similar items in EconPapers)
JEL-codes: I1 I10 (search for similar items in EconPapers)
Date: 2018
References: Add references at CitEc
Citations:

Downloads: (external link)
https://hstalks.com/article/4611/download/ (application/pdf)
https://hstalks.com/article/4611/ (text/html)
Requires a paid subscription for full access.

Related works:
This item may be available elsewhere in EconPapers: Search for items with the same title.

Export reference: BibTeX RIS (EndNote, ProCite, RefMan) HTML/Text

Persistent link: https://EconPapers.repec.org/RePEc:aza:mih000:y:2018:v:3:i:3:p:224-228

Access Statistics for this article

More articles in Management in Healthcare: A Peer-Reviewed Journal from Henry Stewart Publications
Bibliographic data for series maintained by Henry Stewart Talks ().