Operational readiness playbook: A go-to approach to control chaos

Suzanne Nelson, Jason E. Barclay, Richard J. Gray, Jan C. Jasperson and Karen J. Reinschmidt
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Suzanne Nelson: Department of Management Engineering and Consulting, USA
Jason E. Barclay: Mayo Clinic, Department of Management Engineering & Consulting, USA
Jan C. Jasperson: Department of Management Engineering & Internal Consulting, Mayo Clinic, USA
Karen J. Reinschmidt: Department of Management Engineering & Internal Consulting, Mayo Clinic

Management in Healthcare: A Peer-Reviewed Journal, 2019, vol. 3, issue 4, 329-338

Abstract: As project leaders plan large, transformational initiatives, impacted departmental leaders are often forgotten. Operational leaders are in need of a practical, concise guide to prepare for project activities and allocate resources. The Plummer Project change management team of Mayo Clinic created a single source of timelines and tasks with links to more detailed information, termed a ‘playbook’ for operational leaders. The tool was dynamic and provided the operations-relevant project timeline, required preparedness activities and essential references. This paper analyses the format and content of this playbook to assist other organisations with the execution of complex projects. The playbook provided clarity, efficiency and cohesiveness with deep benefits to the project team and organisation.

Keywords: playbook; change management; leadership engagement; leading change (search for similar items in EconPapers)
JEL-codes: I1 I10 (search for similar items in EconPapers)
Date: 2019
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Persistent link: https://EconPapers.repec.org/RePEc:aza:mih000:y:2019:v:3:i:4:p:329-338

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