An integrated approach to knowledge management for internal consulting in healthcare

Angela Cramer, Eva Fjerstad, Jim Frye, Carrie Macken and Keith Schilling
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Angela Cramer: Department of Management Engineering and Internal Consulting, Mayo Clinic
Eva Fjerstad: Department of Management Engineering and Internal Consulting, Mayo Clinic
Jim Frye: Department of Management Engineering and Internal Consulting, Mayo Clinic
Carrie Macken: Department of Management Engineering and Internal Consulting, Mayo Clinic
Keith Schilling: Department of Management Engineering and Internal Consulting, Mayo Clinic

Management in Healthcare: A Peer-Reviewed Journal, 2019, vol. 4, issue 1, 32-41

Abstract: Mayo Clinic’s Management Engineering and Internal Consulting Department has a comprehensive and integrated approach to knowledge management (KM). This enables the department to provide consistent delivery of services, reduce project duration and innovate and build from the collective and diverse expertise of their team members, who are in multiple health system locations in the United States. The KM and sharing programme consists of tools to manage content and best-practice methodologies as well as informal and formal approaches to sharing broad knowledge and expertise via project design forums, social networks (eg community of practice groups) and knowledge sharing and project libraries. Staff are encouraged to contribute to the stored knowledge to support future project needs and to extract data for best practices and lessons learned (including successes and failures) to assist current project efforts.

Keywords: knowledge management; internal consulting; project library; knowledge sharing; talent management; healthcare consulting (search for similar items in EconPapers)
JEL-codes: I1 I10 (search for similar items in EconPapers)
Date: 2019
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