How facilities design affects patient safety, quality and productivity

Rene T. Domingo
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Rene T. Domingo: Asian Institute of Management, Eugenio Lopez Foundation Building, Joseph R. McMicking Campus, Philippines

Management in Healthcare: A Peer-Reviewed Journal, 2019, vol. 4, issue 1, 57-66

Abstract: This paper analyses the impact of facilities design on patient outcome, patient satisfaction, patient safety, and staff productivity. It examines the common facility selection and procurement criteria that often overlook usability. The different dimensions of usability and aspects of design that can serve as guides in facility planning and selection are presented. The paper reviews several pitfalls as well as best practices and standards in ergonomic facility design. It concludes that to ensure the human-centredness of hospital facilities, management should involve all stakeholders, process owners and direct users and their early participation in facility planning.

Keywords: facilities design; human-centred design; human factors; ergonomics; facility selection and sourcing; fail-safe; fault-tolerant; mistake-proofing; future-proofing; patient safety (search for similar items in EconPapers)
JEL-codes: I1 I10 (search for similar items in EconPapers)
Date: 2019
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Persistent link: https://EconPapers.repec.org/RePEc:aza:mih000:y:2019:v:4:i:1:p:57-66

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