How non-value added work affects the productivity of healthcare professionals

Rene T. Domingo
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Rene T. Domingo: Asian Institute of Management, Eugenio Lopez Foundation Building, Joseph R. McMicking Campus, Philippines

Management in Healthcare: A Peer-Reviewed Journal, 2020, vol. 5, issue 1, 29-44

Abstract: This paper analyses how non-value added work significantly reduces the productivity of healthcare staff and the service capacity of healthcare systems worldwide. It first describes how the ageing population, manpower shortage and wastefulness in hospitals continuously increase the demand-supply gap. The paper explores the application of lean thinking practised by manufacturing industries in improving healthcare staff productivity to complement the conventional supply, demand and technology solutions. It illustrates the principles and best practices in spotting and stopping the seven lean wastes or ‘muda’, particularly in hospitals. The paper identifies several industry and institutional hurdles in improving productivity. It concludes with recommendations for policymakers, regulators and payers to enjoin healthcare institutions to adopt lean practices in order to improve their capacity, cost performance and patient care quality.

Keywords: productivity; lean; non-value added; wastes; efficiency; manpower shortage (search for similar items in EconPapers)
JEL-codes: I1 I10 (search for similar items in EconPapers)
Date: 2020
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Persistent link: https://EconPapers.repec.org/RePEc:aza:mih000:y:2020:v:5:i:1:p:29-44

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