Rapid healthcare innovation during the COVID-19 pandemic

Steven D. Crowley, Jammie M. Henson, Jesse D. Andrist, Sandra J. Elsen, Jeff R. Ziegler and Julie M. Doppler
Additional contact information
Steven D. Crowley: Mayo Clinic, USA
Jammie M. Henson: Mayo Clinic, USA
Jesse D. Andrist: Mayo Clinic, USA
Sandra J. Elsen: Mayo Clinic, USA
Jeff R. Ziegler: Mayo Clinic, USA
Julie M. Doppler: Department of Management Engineering & Internal Consulting, Mayo Clinic, USA

Management in Healthcare: A Peer-Reviewed Journal, 2021, vol. 5, issue 3, 202-215

Abstract: The COVID-19 pandemic challenged healthcare organisations in safely providing healthcare to patients while protecting employees and reducing the spread of the virus. This paper shows how the Mayo Clinic responded by implementing innovations, including screening, testing and tracing patients for COVID-19; expanding telehealth services; adjusting surgical and procedural operations and reallocating staffing and supplies. These changes were operationalised rapidly through the coordinated response from its leadership, partnership of experts across the organisation, prompt decision-making driven by data, redistribution of resources and expedited training. These innovations and methods of rapid implementation enabled Mayo Clinic to safely continue its mission of providing healing and hope to its patients worldwide, and quickly return to financial sustainability.

Keywords: rapid innovation; pandemic response; COVID-19 (search for similar items in EconPapers)
JEL-codes: I1 I10 (search for similar items in EconPapers)
Date: 2021
References: Add references at CitEc
Citations:

Downloads: (external link)
https://hstalks.com/article/6243/download/ (application/pdf)
https://hstalks.com/article/6243/ (text/html)
Requires a paid subscription for full access.

Related works:
This item may be available elsewhere in EconPapers: Search for items with the same title.

Export reference: BibTeX RIS (EndNote, ProCite, RefMan) HTML/Text

Persistent link: https://EconPapers.repec.org/RePEc:aza:mih000:y:2021:v:5:i:3:p:202-215

Access Statistics for this article

More articles in Management in Healthcare: A Peer-Reviewed Journal from Henry Stewart Publications
Bibliographic data for series maintained by Henry Stewart Talks ().