Disruption and opportunity: Harnessing technology to address health disparities and achieve equity

Ginger L. Pilgrim and Kiesha Mccurtis
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Ginger L. Pilgrim: Principal, Health Industries Advisory, PwC, Memphis, TN, USA
Kiesha Mccurtis: Director, Health Industries Advisory, PwC Los Angeles, CA, USA

Management in Healthcare: A Peer-Reviewed Journal, 2021, vol. 5, issue 4, 342-348

Abstract: As the COVID-19 pandemic continues unabated, it is reshaping the fabric of the US healthcare system and shifting the ways in which consumers and patients seek care and treatment. The ongoing public health crisis has laid bare fault lines in the healthcare system and highlighted socioeconomic and racial divides that have been prevalent but ignored by many for decades. As with many crises, the pandemic presents both disruption and opportunity. This paper outlines opportunities for healthcare leaders to leverage technology to create robust platforms for virtual care, take tangible action steps to advance virtual care for a more inclusive patient experience and tackle the drivers of health disparities by revitalising organisational diversity, equity and inclusion efforts.

Keywords: COVID-19; health equity; health disparities; virtual care (search for similar items in EconPapers)
JEL-codes: I1 I10 (search for similar items in EconPapers)
Date: 2021
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Persistent link: https://EconPapers.repec.org/RePEc:aza:mih000:y:2021:v:5:i:4:p:342-348

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