Mitigating potential morale and revenue disruption during new provider onboarding

Leslie R. Jebson and Jeanne M. Goche
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Leslie R. Jebson: Texas A&M Health, College Station, TX 77843, USA
Jeanne M. Goche: Solutions in Health Care Management, USA

Management in Healthcare: A Peer-Reviewed Journal, 2022, vol. 7, issue 1, 16-22

Abstract: While the COVID-19 pandemic caused a pause in some provider recruitment, the fundamental growth in physician demand will continue to outpace supply for the near future. Thus, it is more important than ever for a healthcare organisation to excel in provider recruitment, onboarding and retention. Establishing a positive relationship with a provider during the onboarding phase is an investment in provider morale and retention as well as in reduced revenue disruption caused by provider turnover. After presenting an overview of provider recruitment and retention trends, this paper provides a comprehensive picture of effective new provider onboarding. It then provides several options for streamlining processes and adopting technology to support onboarding. These ideas can contribute to an excellent learning experience, making the new provider more effective and productive earlier in practice establishment. Successful onboarding is not only beneficial to the overall organisation but also creates a positive relationship with the new provider that is foundational to long-term provider satisfaction and retention.

Keywords: provider onboarding; provider retention; provider recruitment; provider relationship-building; provider new practice (search for similar items in EconPapers)
JEL-codes: I1 I10 (search for similar items in EconPapers)
Date: 2022
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