Retaining patients and maintaining volumes in a consumer-driven world

Adrin Mammen
Additional contact information
Adrin Mammen: Montefiore Health System 555 South Broadway, Building B, Tarrytown NY 10591, USA

Management in Healthcare: A Peer-Reviewed Journal, 2022, vol. 7, issue 1, 50-60

Abstract: Patient retention is essential for healthcare organisations’ survival. Now that patients have become healthcare consumers, they expect their interactions — from finding a physician to scheduling and attending their appointment — to be fast and convenient. To meet these expectations, healthcare professionals need to provide digital strategies for patient engagement. The patient access team at Montefiore Health System launched a digital transformation initiative to improve patient access to care, attract new patients and maintain patient loyalty. This paper discusses the evolution of the patient engagement landscape and describes how Montefiore implemented digital strategies for continuous patient engagement that improve patients’ health and the organisation’s bottom line.

Keywords: Patient retention; healthcare organisations; healthcare consumers; digital strategies for patient engagement; patient access team; Montefiore Health System; patient loyalty (search for similar items in EconPapers)
JEL-codes: I1 I10 (search for similar items in EconPapers)
Date: 2022
References: Add references at CitEc
Citations:

Downloads: (external link)
https://hstalks.com/article/7337/download/ (application/pdf)
https://hstalks.com/article/7337/ (text/html)
Requires a paid subscription for full access.

Related works:
This item may be available elsewhere in EconPapers: Search for items with the same title.

Export reference: BibTeX RIS (EndNote, ProCite, RefMan) HTML/Text

Persistent link: https://EconPapers.repec.org/RePEc:aza:mih000:y:2022:v:7:i:1:p:50-60

Access Statistics for this article

More articles in Management in Healthcare: A Peer-Reviewed Journal from Henry Stewart Publications
Bibliographic data for series maintained by Henry Stewart Talks ().