A framework for successfully navigating a series of unfortunate events

Myra W. Norton and William G. ‘Bill’ Robertson
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Myra W. Norton: Arena, USA
William G. ‘Bill’ Robertson: MultiCare, USA

Management in Healthcare: A Peer-Reviewed Journal, 2023, vol. 7, issue 2, 146-152

Abstract: The effects of the ongoing COVID-19 pandemic, coupled with a staffing crisis and looming macroeconomic shifts, have created a climate of fear, uncertainty and doubt among healthcare professionals, the likes of which we have not seen in generations. In order to navigate these troubled waters while still providing the highest levels of patient care, healthcare organisations must take a diligent, thoughtful and multifaceted approach that balances short-term needs with long-term strategic goals. The strategic steps taken by MultiCare Health System and Arena Analytics amid the COVID strain and labour shortages provide an instructive example of how companies can respond proactively to economic uncertainty by affirming their core mission, vision and values, focusing relentlessly on win–win outcomes and exercising a ‘now, near and far thinking’ approach.

Keywords: COVID-19; pandemic; staffing crisis; macroeconomic shifts; climate of fear; patient care; MultiCare Health System; Arena Analytics; labour shortages economic uncertainty; core mission (search for similar items in EconPapers)
JEL-codes: I1 I10 (search for similar items in EconPapers)
Date: 2023
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