An evidence-based approach to virtual workforce programmes

Ekta Vyas, Adam Higman, Dragana Gough and Dean Vanderhoof
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Ekta Vyas: Keck Medical Center of USC, USA
Adam Higman: Press Ganey Associates, USA
Dragana Gough: Press Ganey Associates, USA
Dean Vanderhoof: Press Ganey Associates, USA

Management in Healthcare: A Peer-Reviewed Journal, 2023, vol. 7, issue 2, 179-187

Abstract: Healthcare organisations across the country have or are currently exploring the potential for continued telework/flexible work environments for both staff and leaders. In this paper the authors share their experiences beginning with harnessing the employee voice to engage leaders and staff and better understand important infrastructural factors for successful telework. A focus of this listening strategy was in developing an inventory of best practices, technology needs and policies and processes to support digital telework for both leaders, medical, clinical and support staff. Space planning utilised these learnings to organise optimal work environments, understand efficiency and cost savings on leased space. The pandemic subsequently encouraged a wider adoption of remote practices by more groups, many of whom have since learned that remote work can be not only effective but also a talent recruitment and retention strategy for employees.

Keywords: employee engagement; employee satisfaction; hybrid work; remote work (search for similar items in EconPapers)
JEL-codes: I1 I10 (search for similar items in EconPapers)
Date: 2023
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Persistent link: https://EconPapers.repec.org/RePEc:aza:mih000:y:2023:v:7:i:2:p:179-187

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