Technology in leading and maintaining organisational change

Amanda Trask, Benjamin Chaska and Jay Sage
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Amanda Trask: CommonSpirit Health, USA
Benjamin Chaska: Benjamin W. Chaska, USA
Jay Sage: American Health Technology Group, USA

Management in Healthcare: A Peer-Reviewed Journal, 2023, vol. 7, issue 4, 357-368

Abstract: In the pandemic and post-pandemic environment, the shift in patient care needs alongside physician and advanced practice provider burnout and staffing challenges has heightened the need for health-system-driven solutions for both temporary and intermittent physician and advanced practice provider staffing solutions. The solution must not simply be a staffing solution but must also meet quality of care delivery, cultural alignment and cost standardisations. This transformation requires technological and adaptive processes to achieve a sustainable solution. Patients need high-quality, consistent care, and health systems need reliable transformations. During a time of ministry alignment and pandemic adaptations, CommonSpirit Health leadership implemented a technological solution alongside adaptive changes to achieve such a transformation. This paper illustrates a process that has endured a pandemic and demonstrates the importance of technology and adaptive transformation in leading and maintaining organisational change.

Keywords: physician staffing; locums; technology; innovation; adaptive; transformation; advanced practice provider (search for similar items in EconPapers)
JEL-codes: I1 I10 (search for similar items in EconPapers)
Date: 2023
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