A continuous pursuit of excellence: Leveraging innovative technology, operations and financial insights to overcome healthcare challenges

Anna E. Schoenbaum and Jeffrey Tokazewski
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Anna E. Schoenbaum: Penn Medicine (University of Pennsylvania Health System), 3535 Market Street, Philadelphia, USA
Jeffrey Tokazewski: Penn Medicine (University of Pennsylvania Health System), 3600 Civic Center Boulevard, USA

Management in Healthcare: A Peer-Reviewed Journal, 2025, vol. 9, issue 4, 320-327

Abstract: The healthcare industry is navigating unprecedented challenges, including workforce instability, rising costs and evolving patient expectations. To address these complexities, leaders must foster a culture of continuous improvement grounded in strategic innovation, operational efficiency and sound financial stewardship. This paper examines how healthcare organisations can harness technology, streamline workflows and leverage financial insights to tackle pressing issues. Notable initiatives at Penn Medicine, such as the OnDemand Virtual Care Platform and nurse triage technology, demonstrate the transformative potential of innovative strategies in improving patient outcomes, alleviating provider burnout and achieving operational excellence. By embracing a holistic leadership approach, healthcare organisations can overcome current challenges and build a resilient, patient-centred future. This article is also included in The Business & Management Collection which can be accessed at https://hstalks.com/business/

Keywords: healthcare innovation; operational excellence; workforce burnout; financial stewardship; patient-centred care; health information technology; leadership (search for similar items in EconPapers)
JEL-codes: I1 I10 (search for similar items in EconPapers)
Date: 2025
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Persistent link: https://EconPapers.repec.org/RePEc:aza:mih000:y:2025:v:9:i:4:p:320-327

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