THE MECHANISM OF STRATEGIC, POLITICAL AND PROCESS MANAGEMENT OF THE QUALITY OF UNIVERSITY SERVICES

Andrii Cherkasov () and Iryna Kolesnyk ()
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Andrii Cherkasov: Department of Personnel Management and Labour Economics, Ukrainian State Employment Service Training Institute, Ukraine
Iryna Kolesnyk: Department of Personnel Management and Labour Economics, Ukrainian State Employment Service Training Institute, Ukraine

Baltic Journal of Economic Studies, 2017, vol. 3, issue 1

Abstract: The purpose of this work is to justify the need to develop and implement a mechanism for managing the quality of higher education services, which will solve a number of pressing problems that have arisen at the national level, at the level of the higher education system and the level of individual higher education institutions. Methodology. This study is based on the use of ENQA standards and recommendations, as well as modern general methods and practice of quality management. Results. The functioning of the mechanism for managing the quality of higher education services should be considered at three levels of decision-making (three hierarchically subordinate components of the mechanism), which are as follows: strategic, political and process. It is determined that the management of a higher education institution, like any organization, is carried out at three levels of decision-making: strategic, tactical, and operational. The paper substantiated the content and features of the implementation of the functions of each component of the quality management mechanism. Practical implications. The work determined the components of strategic management of the quality of higher education institutions' services, which include: strategic analysis of the external environment and self-assessment of the educational institution, development of strategic plans, management of the implementation of the higher educational institution strategy. Value/originality. It is determined that the political management of the quality of higher education services includes a broad setting of goals of the higher education institution, which in turn is determined by senior management, set forth in written, formally announced (published) and communicated to all staff and units of the higher education institution. The political goals of the education institution regarding quality are structured by functional and administrative management areas.

Keywords: higher education; quality management; university management; development; educational services; strategy (search for similar items in EconPapers)
JEL-codes: I21 I23 I25 I28 (search for similar items in EconPapers)
Date: 2017
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Persistent link: https://EconPapers.repec.org/RePEc:bal:journl:2256-0742:2017:3:1:16

DOI: 10.30525/2256-0742/2017-3-1-99-108

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