Efficiency of Electronic Government Systems

Hayk Sargsyan and Ruben Gevorgyan

Economic Studies journal, 2024, issue 4, 19-34

Abstract: Digital technologies change common and routine processes and open new opportunities for their optimization. Our research aim was to test the hypothesis about the efficiency of information technology tools in public institutions' management; is the e-government system dependent on the level of information technology development or on the level of institutional development? An empirical analysis of the effects of institutional and technical factors on e-government systems in a sample of 193 countries was provided. Were studied data about the e-government system quality and development; of the institutions, Internet, and telecommunication development as well as statistical information about e-government service websites using. The intensity and efficiency of using e-government systems depend on the mentioned factors. The level of institutional development affects the intensity and effectiveness of the use of e-government systems both directly and indirectly, through a variable characterizing the quality of e-government systems. Advanced information technology factors only indirectly affect the intensity and effectiveness of the use of e-government systems. There is no statistically significant inverse relationship between efficiently and effectively operating e-government systems and variables which characterize the institutions and information technologies development. New rules and procedures in the electronic environment can generally affect the development of state institutions. However, such effects were not detected in our research.

JEL-codes: D80 G14 O32 O33 (search for similar items in EconPapers)
Date: 2024
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