The Correlation between Dimensions of Organizational Commitment and Organizational Support Program in the Hospitality Sector of UK

Rasel Md, Blerton Hyseni and Zufiesha Zehra
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Rasel Md: University of Sunderland
Blerton Hyseni: University of Sunderland
Zufiesha Zehra: Aga Khan University

International Journal of Applied Business and Management Studies, 2022, vol. 7, issue 1, 72-113

Abstract: This study aims to establish a level of significance between organizational commitment (OC) and organizational support program (OSP) inside hospitality sector to measure the employees’ performances. To critically investigate research variables, Hotel Ramada Heathrow is considered as case study. The theories and models of past research have investigated the connection between variables but are limited to one dimension. Present study considered multivariate and found job satisfaction is a mediating determinant between employees’ organizational commitment and perceived organizational support. Thus, mixed method is commenced by using interviews and survey questionnaire as primary research instruments. The research exploratory and therefore degree-based matrix questionnaire to measure the responses of participants. Interview questions were open ended. Semi structured approach was used to investigate research problem, The sample size for interview is 6 officials from Ramada Heathrow while for survey 28 employees formed sample size. The respondents were selected through convenience sampling technique. Moreover, t-test is used to test hypothesis. The findings confirmed that there is strong significant correlation between OC and OSP. The t-test results showed 0.90688 value which reflects significantly strong correlation. Moreover, it is evident in present study that all three respective dimensions of organizational commitment (AC, NC, and CC) are influenced by perceived organizational support to high level in positive way. The research contains suggestions and recommendations to Hotel Ramada Heathrow’s management by developing strong OSP to ensure employees attitude and perception is influenced positively.

Keywords: job satisfaction; organizational support program; organizational commitment; antecedents of organizational commitments; employee performance; hospitality sector (search for similar items in EconPapers)
Date: 2022
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