Communication Within the Workplace: Systematic Review of Essentials of Communication

Irfan ul Haq and Riffat Faizan
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Irfan ul Haq: Yorkville University
Riffat Faizan: Yorkville University

International Journal of Applied Business and Management Studies, 2023, vol. 8, issue 2, 1-18

Abstract: Communication is the process of exchanging ideas, information, and messages with people within a specific timeframe. Communication can take several forms such as written, spoken, non-verbal, electronic, and so on. Effective communication is crucial in all contexts, including personal lives, education systems, businesses, and social gatherings. Efficient communication across all hierarchical levels inside an organization is crucial for the smooth operation of any firm. It serves as the fundamental factor in sustaining employees and reducing turnover. This paper provides a comprehensive explanation about the significance of communication as well as its relationship with employees' performance, job satisfaction, morale, and the overall culture of the company. The paper driven upon the literature demonstrates the impact of communication between employees, supervisors, and managers. It also examines the impact on the employee happiness, morale, attitude, and overall job satisfaction inside the organization. Efficient communication fosters trust, a positive organizational atmosphere, cultural acceptance, and streamlined procedures, all of which contribute to a thriving work environment. This research also emphasizes the role of workplace meetings in facilitating communication, which is governed by collective labor agreements in certain countries. Contrary to the widespread myth of poor communication within the firms, the research findings unveiled a different reality. A subset of the supervisors had effective communication skills, primarily relying on informal channels to get their communication materials.

Keywords: Communication; workplace; organization (search for similar items in EconPapers)
Date: 2023
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